|
Service Provisioning
|
|
Customer Self-care
|
|
Number Management
|
|
Rebates and Payments
|
|
Systems Support Services
|
|
Rebates and Payments  For most operators, Number Translation Services (NTS) make up a significant percentage of total voice services, and therefore represent a valuable revenue stream.
Some of these NTS, in particular premium rate numbers, attract rebates for the customers who provide their services and generate telephone calls to these numbers. Real Time is experienced in the implementation of rebates and payments solutions specific to relevant NTS.
We are able to assist operators in the provision of cost-effective and operationally efficient solutions to premium rate rebates and payments, which are feature rich and scaleable to meet the demands of NTS providers.
Simple and intuitive maintenance of customer telephone numbers, rebate plans associated with NTS portfolios, and monthly rebate runs, ensure minimal effort for Billing Operations staff.
Back-office automation is triggered daily to capture mediated call traffic data. This information is time-sliced over day, evening, and weekend charge periods, enabling month-end rebate calculations to be applied in a swift and accurate manner.
Integration with Fulfilment Agency and General Ledgers systems enables the automatic generation of customer rebate reports and the processing of rebate payments. |