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Service Provisioning
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Customer Self-care
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Number Management
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Rebates and Payments
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Systems Support Services
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Systems Support Services  Within the service-critical Telecoms marketplace, the need for world-class support services has never been so important.
Operators are now placing a greater reliance on third parties as they effectively streamline core business amid the growing pressures of reducing operating expenditure, a key component to attaining sustained profitability.
Real Time has the resources, infrastructure and processes in place required to deliver business-critical systems support services in response to these challenges.
Our solutions are scaleable from a single system, to total outsourcing encompassing complete business functions, and often incorporating systems not previously developed by Real Time.
We provide a range of cover, from office hours, through to full 24*7 support against incident priority-based Service Levels tailored to each operators’ specific requirements.
In choosing Real Time, operators are able to leverage our technical competence, business understanding and proven delivery track record to provide reassurance to business managers and users that system availability, reliability and capability will be maintained and enhanced through our systems support services. |