THUS selects Real Time for call control solution

THUS plc, one of the UK’s leading telecommunications providers, has employed the services of Real Time Engineering to deliver a new call control solution that allows business customers to configure their own call plans online.

RT-SelfCare has been developed by Real Time to support telecoms operators in the increasingly competitive UK market.  The solution can be configured by the operator for individual customers enabling the allocation of service features to a customer on a feature-by-feature basis, or restrict destination telephone numbers to particular types such as UK landline numbers only. THUS is utilising RT-SelfCare to support its Call Control customer base, which includes corporate customers, SMEs and resellers.  Call Control is THUS’ NTS service where customers can make use of non-geographic telephone numbers, such as 0800 and 0870, that help businesses demonstrate their national standing, or earn additional revenue from premium rate numbers.

Richard McCallum, Development Director at THUS plc, said: “RT-SelfCare is enabling us to focus on enhancing our customers’ experience, providing real time access allowing changes in business requirements to be quickly transposed on carrier networks saving them both time and money.”

Richard Gillis, Telecoms Manager at Real Time said: “The product is specifically designed to meet the requirements of telecom operators and their customers.  For operators, that means maintaining competitive advantage and improving operational efficiency.

“Customers are now empowered with instant access to the service features, previously only available by engaging the operator’s own staff. We’re delighted to be working with THUS on rolling out RT-SelfCare and this deal underlines our position as a leading innovator in the UK telecoms market.”